Very Poor Service

I am extremely disappointed with the service I’ve received from Supersonic.

On Sunday, 14 December, I paid R1158 to settle my arrears. Despite this, my fibre services remained suspended. On Monday morning, I phoned Supersonic and was told a new order would be placed. I explained clearly that I already have fibre installed in my yard — I don’t need a new installation, I simply need my existing service reactivated. I was promised this would be done.

Since then, I have been following up daily with no resolution: - On Wednesday, I was placed on hold until Thursday morning without any response. - On Thursday, I spent almost the entire day speaking to Banele, who repeatedly placed me on hold without progress. - Later, Paunde Tsiu from order fulfilment contacted me and promised my services would be restored by 5pm. He knew full well that the office would be closed by then, and unsurprisingly, nothing was resolved.

To make matters worse, Supersonic has now suspended my number from calling other service providers, preventing me from exploring alternative offers. This feels like an unfair and anti-competitive practice, adding to the frustration of already poor service.

As of today, I am still being placed on hold with no solution. This is unacceptable. I have paid my arrears, I have fibre installed, and yet Supersonic continues to delay and avoid resolving my issue.

Supersonic’s lack of accountability, poor communication, and now restricting my ability to seek other providers is deeply frustrating. I expect immediate action to reactivate my fibre and a proper explanation for this unnecessary delay and unfair treatment.