VERY POOR SERVICE

POOR CUSTOMER SERVICE, FIDDLING WITH MY BANK ACCOUNT WITHOUT PERMISSION. Their product works quiet well actually, it was recommended by a friend.

My issue is that the customer service is extremely slow, in the first month they deducted almost double than what as on the agreement form so I told them I want to ay manually or via EFT, they agreed and gave me the account number with the reference number so I paid more than what they wanted so that it could cover the upcoming months, guess what 3 days later they decided to bill me again on the bank account number I asked them not to bill me on. So here I am paid 1800 for a 400 product. I asked for an explanation and nobody even the managers can give me as to why they did that, instead they want proof of payment of which I gave them, now a week later no apology and nobody telling me how they are going to fix this so I told them just spread it over the next few months tell me how long it will be credited for, still I'm waiting for such mind you this I stheir fault all this mess and no sense of urgency is being taken. Their CEO email address is nowhere to be found, their line of communication is just **** as they include clients within their private emails, the one lady sent an email of sickeave I must talk to someone else. Can you imagine? This is small amounts of money but isn't the same **** that will get my accounts into errors as now I don't know if they will be fiddling with my bank account again and until when.