Very Poor customer service and care. No care at all for customers s need only concerned about billing

Their fibre is not so bad connection wise but during high stages of load shedding it nearly non existent. They hardly ever communicate with customers to give heads up and their fibre is over priced can get higher speeds for far less with other ISP s. Then there is their customer service worst nightmare cant get hold of them on the provided contact numbers their whatsapp also they take forever to respond and are never even helpful they leave you hanging without concluding the communique and not resolving your query. They also change contacts and office locations without informing customers. You go to 14th Ave they not there security refuse you entry sending you from pillar to post. They will send you a link for cancellations which is actually nonexistence. Their service leaves much to desire. If you want peace of mind stay away from Supersonic. They only available when calling to find out why you terminating. The lady called Tumi was forcing me to accept what she s telling me its my reason for terminating. They all lack customer service skill and are not proactive or willing to go an extramile to help they respond like programmed robots. Tumi is telling me they have realesed my line but i must pay full month bill. I have been trying to terminate since last year but due them being unreachable i struggled. She even told me that they couldn't be easily reached due to restructuring. Im wondering whose fault it is that they decided to restructure and fail to be available for their clients. The platform they use to invoice/bill us is always up to scratch but others for customer service and care are very slow or just seize to exist without customers being notified.