Very Frustrating Customer Experience

My experience with this company worsens by the day.

I've got no complaints when it comes to the quality of their fixed LTE, but customer service and satisfaction is obviously not a priority with this company.

I app**** for Fibre on 2 November 2019. Since then I've communicated with various consultants, many of whom were giving me different information, always leaving me confused. It is almost 2 months after my initial fibre application. My next door neighbour and friends in the area are all getting fibre installed despite applying after me, even though Supersonic requested from me that I afford Mitchells Fibre more time due to a backlog.

Apart from messing me around with the whole fibre application, my Fixed LTE data rol***** was somehow reduced by ~33 GB. Even though a consultant confirmed I was supposed to have 40 GB rol*****, my rol***** remained 7 GB despite numerous requests to rectify the issue.

After growing tired of requests not being attended to and never receiving any feedback from Supersonic, I decided to cancel.

I sent a request for cancellation on 10 December 2019, sent a followup WhatsApp on 14 December as I haven't received any response, and today--23 December 2019--I still am yet to even receive acknowledgement of my cancellation request.

I cannot even apply for Fibre or LTE with a different ISP as my address is already "taken" by Supersonic, and my cancellation has not been acknowledged.

I would not recommend anyone make use of Supersonic for any form of internet. They show a blatant lack of interest when it comes to customer concerns or issues, they are either unwilling or incapable or resolving issues, their consultants have different opinions and ideas of procedures that should be standard across their company and overall my experience with them has been a frustrating one.