CS
Christo S
1 reviews | Active since Jun 2021
14 Jun 2022, 12:28
Very bad support. Unanswered and unable to solve account issues.
Its now over a month, support tickets are being closed but my credit note has still not been app****. All unanswered. I overpaid for my with R500. This should be credited. My downgrade was due to your system error only processed 3days after R999 for old packadge was deducted. I had 3days service on the R999 packadge then it downgraded to the R499 Flte packadge. Support tickets was created i was assured it will be credited. Its going for 2months and still not credited for overcharge. Tickets was also created by Facebook support now all unanswered and tickets are closed. Still no credit for R999.
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
14 Jun 2022, 13:07Good Day Christo, thank you for contacting us. Kindly send us a direct message so that we can assist your with your query. Regards Supersonic
Supersonic 's reply14 Jun 2022, 13:07
Official
Good Day Christo, thank you for contacting us. Kindly send us a direct message so that we can assist your with your query. Regards Supersonic
Supersonic 's replyOfficial
14 Jun 2022, 13:46Good day, Christo,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
A credit note has been assigned to our billing department manager to assist urgently and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
A credit note has been assigned to our billing department manager to assist urgently and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply14 Jun 2022, 13:46
Official
Good day, Christo,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
A credit note has been assigned to our billing department manager to assist urgently and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
A credit note has been assigned to our billing department manager to assist urgently and I will revert with feedback as soon as possible.
Kind regards,
AM
CS
Christo S's updateReviewer Update
14 Jun 2022, 14:42Good day, thank you, im looking forward to having this resolved. Thank you
CS
Christo S's update14 Jun 2022, 14:42
Reviewer Update
Good day, thank you, im looking forward to having this resolved. Thank you
CS
Christo S's updateReviewer Update
22 Jun 2022, 13:17Good day, any feedback on this credit note yet? I still dont see any credit issued.
CS
Christo S's update22 Jun 2022, 13:17
Reviewer Update
Good day, any feedback on this credit note yet? I still dont see any credit issued.
CS
Christo S's updateReviewer Update
23 Jun 2022, 09:14 Good day, any feedback on this credit note yet? I still dont see any credit issued.
CS
Christo S's update23 Jun 2022, 09:14
Reviewer Update
Good day, any feedback on this credit note yet? I still dont see any credit issued.
CS
Christo S's updateReviewer Update
27 Jun 2022, 15:23Good day, its now another 2 weeks since this urgent credit note ticket has been logged with no response. This is scary - How can the turn around time be two months from supersonic. Still no credit note received.
CS
Christo S's update27 Jun 2022, 15:23
Reviewer Update
Good day, its now another 2 weeks since this urgent credit note ticket has been logged with no response. This is scary - How can the turn around time be two months from supersonic. Still no credit note received.
CS
Christo S's updateReviewer Update
28 Jun 2022, 09:38PEOPLE OF SA, THIS IS WHAT SUPERSONIC DOES, AT FIRST PROMISES TO RESOLVE CUSTOMER QUERIES WHEN COMPLAINING - THEN YOU GET IGNORED. TWO WEEKS WITH NO FEEDBACK ON A CREDIT NOTE THATS PENDING FOR TWO MONTHS. NO company in SOUTH AFRICA should exist that has a turn around time of two to 3months to solve a query. Last month i should have had a credit, already billing time again, still not resolved. That's Over 60 DAYS and nothing has been done. I was billed for R999 package when it was supposed to be downgradedto the R499 packadge, 3days after billing R999 finally it was downgraded (Waited over a month) - so i was actually supposed to be billed R499 for that month. since then i was promised a credit for the overchagre, - TWO months later - Still waiting. You have one week left, send me a bill this month, then you can collect your router. Im waiting for my CREDIT of R500 that i was overcharged with - that should be my payment for the month of JULY 2022.
CS
Christo S's update28 Jun 2022, 09:38
Reviewer Update
PEOPLE OF SA, THIS IS WHAT SUPERSONIC DOES, AT FIRST PROMISES TO RESOLVE CUSTOMER QUERIES WHEN COMPLAINING - THEN YOU GET IGNORED. TWO WEEKS WITH NO FEEDBACK ON A CREDIT NOTE THATS PENDING FOR TWO MONTHS. NO company in SOUTH AFRICA should exist that has a turn around time of two to 3months to solve a query. Last month i should have had a credit, already billing time again, still not resolved. That's Over 60 DAYS and nothing has been done. I was billed for R999 package when it was supposed to be downgradedto the R499 packadge, 3days after billing R999 finally it was downgraded (Waited over a month) - so i was actually supposed to be billed R499 for that month. since then i was promised a credit for the overchagre, - TWO months later - Still waiting. You have one week left, send me a bill this month, then you can collect your router. Im waiting for my CREDIT of R500 that i was overcharged with - that should be my payment for the month of JULY 2022.