Very bad service Supersonic...no care

Fibre down for 24 hours and they say I must wait 72 hours....what do I pay for. You cant get through, no one phones you back, when they do phone you, no one answers. Pathetic service. Got through to a consultant finally and she was so unhelpful, seems like she dragged herself out of bed to be at work...no care no concern no empathy. I asked for her name and she mumbled so bad i couldnt get her name. Obviously didn't want to give it because she knows her service is terrible. Someone better contact me I'm not sitting without fibre for 3 days over Christmas.