Very bad service of Supersonic!!!

I Suzanne Moolman want to give a very bad review on the Supersonic Company. I "signed" up, telephonically with them as from 1st February2020, with the 120gig per month for R399. The first few days I struggled to let the modem and internet work. I contacted them via phone.... no reply. I contacted them on the whatsapp.. Waited the whole day. Got answers the next day. They helped me with a lot of whatsapps between us. After almost a week I was connected. The end of February I was billed for March 2020 with the amount of R399 plus R399.... doubled for April and March 2020. Before that I asked for upgrade to 200 gig for R599. So my statement had to be R599. They apologized and said the problem will be sorted and my statement will be fixed. Again I struggled a few days to sort it out. I was debited with more than R1097.00 for that month.

On 17th April I asked for topup of 100gig. I got it and everything was ok after I also struggle to topup. It went through till today when I got my statement. Today, 29 April 2020, I got a statement for R 1200.00, after they told me my statement is for R602.00.

I asked them to fix the problem, that will probably take more than two to three days to fix. And in the meantime they will debit my account with the mentioned amount.

I have proof of all my conversations with them since the beginning of February. I really struggle with them a lot and they take their time to sort accounts out. If you try to phone them, like I did in February and March and also April it takes more than 20/30 minutes to get through.

And more than two to three days for them to sort out problems they caused, not even me.

I cant cancel the "contract", then I have to pay more than R1000.00 for the modem.

I hope that this will help fix and solve my problems with this company. I also hope that you guys can help me with this problem.

Thank you in advance.

Me S Moolman