CM
Chris M

1 reviews | Active since Feb 2020

13 May 2021, 11:02

Very bad qaulity router , dont use Supersonic.

Please do not waste your time and effort with Supersonic , there wifi routers is the cheapest they can find and the installer plugs it is and you are left to your own mercy. We have used 3 internet providers before and the wifi signal was very strong and anywhere in the house we could use devices , we now are using Supersonic and the devices only works when you are next to the router , when we contacted the installers , he just said that it is not his department and he will let them phone us , which still have not happened and also he said we must buy wifi boosters , which we never had to use before , apparently we will now be needing 2 or 3 of them. We will be looking for another service provider as soon as possible.

0
Replies (2)
Supersonic
Supersonic 's reply13 May 2021, 16:09
Official
Good day Chris, 
I apologise for the frustration caused. Kindly allow me a moment to follow up on your complaint and I will provide feedback. 
Kind regards, Sandra
CM
Chris M's update17 May 2021, 13:48
Reviewer Update
Please do not waste your time and effort with Supersonic , please do not join them all is empty promises and you can not get hold of anyone to help you with any problem. I still have not been contacted BY SANDRA and no solution been offered BY SANDRA . PLEASE DO NOT USE SUPERSONIC THEY DO NOT CARE ABOUT YOU AS A CUSTOMER AND SANDRA WONT CONTACT YOU AGAIN WITH A SOLUTION!!!