VERY BAD CUSTOMER SERVICE EXPERIENCE

I have been waiting for my refund since 30 November 2020. Since then I have been calling every week to try and get any information why my refund has not yet reflected on my bank account. Every time I called the agent will say on the system the status is showing that my case have been resolved, afterward the agent will tell me that he/she will send the request to person who is handling my case so that that person will give me a call to give reasons why the money has not yet reflected on my bank account. Up to the time of writing this review (06 January 2021) I have not yet received any form of communication from the person handling my case. The CASE NUMBER is: CAS-304178-M6M2Z7.