EM
Elijah M
1 reviews | Active since Feb 2021
09 Feb 2021, 18:06
Very bad business
Very *********** and Very Bad customer service
I paid my bills on time for fibre Internet and all them were not allocated. To my surprise I have been using the payment reference no. they provided me with.
This company will switch off your Internet during this tought times of COVID while working from home (Its a shame and despicable)
Everytime you call their call center they ask you to e-mail proof of payment but they still do not allocate payments.
Cas-406291-Y7Y8V6 Cas-419260-C2F5F
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
10 Feb 2021, 10:04Good day Elijah M,
My sincere apology for the delays and frustration caused. I will be in contact with the relevant department to resolve the matter.
Kindest Regards,
Joshua
My sincere apology for the delays and frustration caused. I will be in contact with the relevant department to resolve the matter.
Kindest Regards,
Joshua
Supersonic 's reply10 Feb 2021, 10:04
Official
Good day Elijah M,
My sincere apology for the delays and frustration caused. I will be in contact with the relevant department to resolve the matter.
Kindest Regards,
Joshua
My sincere apology for the delays and frustration caused. I will be in contact with the relevant department to resolve the matter.
Kindest Regards,
Joshua
EM
Elijah M's updateReviewer Update
10 Feb 2021, 19:14This is pathetic, Supersonic is quick to post an apology and promise to contact me.
No one has contacted me. Who is going to pay for my airtime costs for calling them and monthly bill. I don't know what to call this
People must see this and know what they are getting themselves in. Pathetic
No one has contacted me. Who is going to pay for my airtime costs for calling them and monthly bill. I don't know what to call this
People must see this and know what they are getting themselves in. Pathetic
EM
Elijah M's update10 Feb 2021, 19:14
Reviewer Update
This is pathetic, Supersonic is quick to post an apology and promise to contact me.
No one has contacted me. Who is going to pay for my airtime costs for calling them and monthly bill. I don't know what to call this
People must see this and know what they are getting themselves in. Pathetic
No one has contacted me. Who is going to pay for my airtime costs for calling them and monthly bill. I don't know what to call this
People must see this and know what they are getting themselves in. Pathetic