Very bad, and deceiving service

I contacted Supersonic on 28 November 2022 regarding a promotion they had for Black Friday with Vumatel as the provider. Supersonic confirmed coverage and started my pre-order for the service. I then called Supersonic again to confirm coverage as I was informed by a Vumatel agent that there is no coverage in the area. Supersonic double check and even took my fiber box (Wall Unit) number and confirm that they see it and that there is coverage. A week later I get a mail saying that there is no coverage.

This is very unprofessional as I ask multiple times to confirm coverage. If they told me that there was no coverage from the start I would have used another provider's deals. When I ask about the above the following was sent by their online communication on https://supersonic.co.za: **** Patience 11:42 AM Let me investigate this , I will revert back to you with a way forward. Kindly please allow me. Me 11:47 AM Please do, my fiber wall unit SN: S*** .... GPON SN:5A594F*** ...Please proceed this has become very urgent as I already canceled my MTN LTE cause I was told since I already have a fiber box installation the installation should take less than 7 days but the longest it will take is 14 days Patience 11:54 AM Mr lourens. Thank you so much for your patience sir. We checked the address on Vumatel portal. Your address is showing and it confirms that it only needs activation. And the order was placed. I will follow up with the project officer an request them to investigate from the FNO's side. They will revert back to you. *****

From that which was 7 December 2022 I requested an update in the morning as I have not received any information regarding it. Every time they tell me that the Project Coordinator / Installation team will be in contact with me before the end of the day which does not happen.

I feel like I have been deceived and ****** of the opportunity to make use of other providers' specials on black Friday.