Very *********** and unprofessional.

I have a fiber account with Supersonic, on the 28th November 2024. I received email from them of termination. Then I immediately rep**** with email. Asking them what month did I skip so that I can check on my bank statement. Till today I haven't receive any response yet. Supersonic decided to terminate my subscription without any given reason. I tried calling their number several times but no luck at all. You will hold for hours until you drop the call. I'm asking myself if they are still operating?