AE
Andrea E
1 reviews | Active since Sept 2021
18 May 2024, 12:18
Utterly disgusting service
I logged a ticket with my service provider Tuesday and was given a turn around time of 24-72 hours I am still without internet and keep being told I'm being passed to the second line, second line takes forever to respond and yet I'm working from home which is now costing and affecting my livihood, there is no urgency placed in their customer service at all and no one bothers to get in contact with you yet you are expected to pay for a service u not receiving
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Supersonic 's replyOfficial
20 May 2024, 09:20Good day, Andrea.
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
As per feedback from Vumatel, your line is now up and you should be able to connect; nevertheless, if you are still experiencing any connectivity issues, kindly reply so we can assist further.
Kind regards,
A.M
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
As per feedback from Vumatel, your line is now up and you should be able to connect; nevertheless, if you are still experiencing any connectivity issues, kindly reply so we can assist further.
Kind regards,
A.M
Supersonic 's reply20 May 2024, 09:20
Official
Good day, Andrea.
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
As per feedback from Vumatel, your line is now up and you should be able to connect; nevertheless, if you are still experiencing any connectivity issues, kindly reply so we can assist further.
Kind regards,
A.M
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.
As per feedback from Vumatel, your line is now up and you should be able to connect; nevertheless, if you are still experiencing any connectivity issues, kindly reply so we can assist further.
Kind regards,
A.M