Utterly Disappointed with Supersonic’s Service and Support

I am beyond frustrated with Supersonic’s complete lack of customer service. I have been trying to get assistance for over a month to migrate my fibre connection due to an upcoming move. I logged a support ticket (SST656453) and received no response—not even an acknowledgement. I have tried calling their support line multiple times, but the calls either don’t go through or I get cut off while holding. I even tried WhatsApp and emails, still nothing.

To make matters worse, I was charged R846 this month instead of my usual R499, with no explanation or notification. It is absolutely unacceptable that I am expected to continue paying for a service that offers zero support.

I have been a paying customer since October 2024, and this experience has left me feeling disrespected and disheartened. I rely on the internet for work, and Supersonic’s silence has placed me in a terrible position as I move homes tomorrow without any clarity.