Utterly disappointed

I am utterly disappointed with the service provided by Supersonic, I reached out to the consultant Dudu. After placing an order for a 5G internet package on May 1st, 2024, I expected a reasonable timeline for installation or at least some communication regarding the progress. However, all I received was an assurance that our project management officer would contact me, without any ETA or concrete information.

It's now the 14th of May, and I'm still without the internet package I paid R699 for. Despite diligently reaching out through various communication channels like email, phone calls, and WhatsApp, the response has been abysmal. Dudu and the Supersonic team made false promises, initially claiming the issue would be resolved before the end of the second week. This was nothing but a trick to lure customers into their service with no intention of fulfilling their commitments.

The lack of transparency and accountability in Supersonic's approach is appalling. It's not just about the delay in service but the disregard for customer satisfaction and honesty. I strongly advise against relying on Supersonic and dealing with them in the future, who only seem capable of making empty promises and wasting customers' time and money.