Utter useless and ***********......

I cancelled my service in August and gave a full calendar months notice. I have received confirmation that my account was cancelled, effective 30 September 2023. I received an invoice at the end of September and queried this. I was billed again at the beginning of October and was promised a refund. I did a follow up on my refund on the 4th of October and was promised it will be done in 7-21 working days. Obviously nothing....I did another follow up on the 2nd of November and was promised again that I will get my refund....and nothing.....I did another follow up AGAIN on the 22nd of November and I was promised my refund is being investigated. So now I am on their WhatsApp chat AGAIN doing another follow up....and just received a response: "Please note that the case is till in progress with billing department and I will follow up with billing department."

Your level of incompetence for sorting out such a straightforward matter speaks volumes.

Please get someone that wakes up in the morning and realize they have more than one braincell to sort this out ffs.......