Useless! Useless!!Useless ISP!!!

10/07/2020 I app**** for fiber installation with Vumatel sales reps stationed in the Germiston area 17/07/2020 finally received correspondence with my payment reference 23/07/2020 called to confirm the payment reference as I struggled to make payment at the partnering retail shops and via Easy pay, and was told the reference number on hand was correct. 29/07/2020 after more failed attempts to make payment, I called and emailed a cancelation request and got an automated response confirming my request has been received. 03/08/2020 after logging a cancellation request, I started updates on my installation and I called Supersonic (Spoke to Shannon) who informed me that my cancellation request was erroneously closed and installation request was opened and will reinstate the log cancellation request 05/08/2020 48hrs later! I called to follow up (Spoke to Nduduzo) who advised that nothing has been done since I logged the cancellation requests and a will said to make notes on the system(I think that is what he said as I couldn’t really understand him due to his unwillingness to assist and also refused to escalate my call to the senior agent)

Kindly assist in cancelling my account and allow me to move over to an ISP who will be able to deliver. I work from home and serious need of stable and affordable internet connection.