Useless Support staff, Selfish support staff and above all RUDE SUPPORT STAFF

So we were having a problem with our connection. My husband works with networks on a daily basis and even troubleshooted the problem for them to fix and all they told us was "sorry we don't fix networks". But the problem was on their side??

So having gotten this attitude and treatment of "Not our problem" before we requested to cancel our contract. The person on the phone didn't even try to keep us as a customer and just immediately gave us an email address to mail for cancellation. We have been their customer for over 5 years already and we have a 100mb fibre contract with them.

We emailed the given email address which told us to email another address which didn't even exist. So we phoned yet again and they first gave us attitude saying "WE DONT DEAL WITH CANCELLATION IN THIS DEPARTMENT". Eventually after we told them their email addresses aren't working the person gave us a working email.

So now they refused to give the line over to Level 7 because they wanted our waiting period to expire. Which means Level 7 would have to take over and we would be a week without internet. So they were supposed to stop our connection at the start of October, they did not and they still took our monthly payment, as well as turning our internet off today! RIGHT BEFORE THE WEEKEND! Level 7 has been waiting for them to do the handover the WHOLE day, everything is done on our side and here we are waiting for them yet again!

Useless support staff that have no idea what they are doing or talking about, RUDE staff, and to top it off spiteful support staff who take their time to do something (as handing our network over) this all could have been avoided if you actually treated your customers with respect and helped them! WE GAVE YOU A SOLUTION ON A SILVER PLATTER AND YOU REFUSED TO HELP US.