Useless service , speed up to nothing

Horrible , logged a ticket , they closed it and said the line is testing fine , although on my side i am connected with no devices but my laptop on ethernet and its testing under 5mbps , I have a 60/60 btw , this internet is unusable , their service is terrible , the log a ticket system is broken on my dashboard I cannot select a item on the dropdown , I made a point to them over 2 times that the cable has visible brokeage , still no one has come out to site to repair or fix my connection issue