TN
Thulisile N
1 reviews | Active since Feb 2016
22 Sept 2021, 08:19
Useless Service Provider
I called this morning to find out when I can expect my appointment for installation of my fibre. The call Centre agent was confused and couldn't assist him. I asked him to send me a recording of the conversation so that I could put forward a formal complaint then he put me back to the call center, he asked me to wait and put me back to the call center. Please send me a recording to I could put forward a formal complaint against the company.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
22 Sept 2021, 08:25Good day Thulisile.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply22 Sept 2021, 08:25
Official
Good day Thulisile.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
TN
Thulisile N's updateReviewer Update
22 Sept 2021, 08:30Good morning Nonhlanhla, I am relocating and a call center agent called to advised that the order is placed and should expect a call anytime. I am moving on Monday and will not have fibre when I move. I am frustrated. Please send me the recordings of the conversation with the call center agent that promised me that my order is placed and will be contacted and the recording of the call center agent that I spoke to this morning so that I can lodge a formal complaint against Supersonic with ISPA.
TN
Thulisile N's update22 Sept 2021, 08:30
Reviewer Update
Good morning Nonhlanhla, I am relocating and a call center agent called to advised that the order is placed and should expect a call anytime. I am moving on Monday and will not have fibre when I move. I am frustrated. Please send me the recordings of the conversation with the call center agent that promised me that my order is placed and will be contacted and the recording of the call center agent that I spoke to this morning so that I can lodge a formal complaint against Supersonic with ISPA.
TN
Thulisile N's updateReviewer Update
22 Sept 2021, 08:36I do not recall the name, please use my cell number to find him.
This is frustrating to say the least, please make sure that I am contacted by lunch time today. if not I am proceeding to the ISPA, to look for mediation.
This is frustrating to say the least, please make sure that I am contacted by lunch time today. if not I am proceeding to the ISPA, to look for mediation.
TN
Thulisile N's update22 Sept 2021, 08:36
Reviewer Update
I do not recall the name, please use my cell number to find him.
This is frustrating to say the least, please make sure that I am contacted by lunch time today. if not I am proceeding to the ISPA, to look for mediation.
This is frustrating to say the least, please make sure that I am contacted by lunch time today. if not I am proceeding to the ISPA, to look for mediation.
TN
Thulisile N's updateReviewer Update
22 Sept 2021, 09:12Hi Nonhlanhla, does this mean that my order has not yet been placed. This is so disturbing. to here. I am moving on Monday and was expecting for an appointment to be made. 2 days ago I was advised that the order was placed. Please provide me with timelines. Please provide me with recording, I still want to put a formal complaint against Supersonic, the service is substandard.
TN
Thulisile N's update22 Sept 2021, 09:12
Reviewer Update
Hi Nonhlanhla, does this mean that my order has not yet been placed. This is so disturbing. to here. I am moving on Monday and was expecting for an appointment to be made. 2 days ago I was advised that the order was placed. Please provide me with timelines. Please provide me with recording, I still want to put a formal complaint against Supersonic, the service is substandard.
TN
Thulisile N's updateReviewer Update
22 Sept 2021, 09:22Thanks Nonhlanhla, I will take your word for this one.
TN
Thulisile N's update22 Sept 2021, 09:22
Reviewer Update
Thanks Nonhlanhla, I will take your word for this one.