1 reviews | Active since Dec 2018
USELESS SERVICE!!
20 Dec 2021, 12:52 Useless service!!!! Once again I have to write a review on Hellopeter because phoning or emailing Supersonic is an absolute waste of time!
I have had endless problems with this provider. They have *********** people working in their accounts department who dont allocate payments to where they should be and then when you are disconnected due to their mistake for 10 days then they still charge you for those ten days.
Within the last two weeks my internet has had constant problems. Its so slow I cant even watch a video on TikTok nevermind a whole movie. It has been off for three days in the last week. This morning when it went off I phoned them and asked them to phone my daughter who is at home. Its now an hour later and no one has phoned her.
I have asked continuously over email what I have to do to cancel my account and move to another provider and they just simply ignore my query. I tried moving over to Vox and I cant because Supersonic wont tell me what I need to do
Thank you flor reaching out to Supersonic. I sincerely apologise for the frustration caused by the trouble you are having with our Billing department. Kindly be advised that I will be looking into your query,
Kind regards,
Nonhlanhla
Thank you flor reaching out to Supersonic. I sincerely apologise for the frustration caused by the trouble you are having with our Billing department. Kindly be advised that I will be looking into your query,
Kind regards,
Nonhlanhla