SM
Sammy M
1 reviews | Active since Nov 2019
15 Nov 2023, 11:29
Useless service
Even today, I am still waiting for my bill dispute feedback. Everyday I have to me the one doing a follow up. All I get is your query was escalated and someone will call you.
Bad customer service, this should be escalated to Shareen Rimmel for me to get my feedback.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
15 Nov 2023, 11:41Good day, Sammy,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Financial Administrator to urgently assist, and I will revert with feedback as soon as I receive it.
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Financial Administrator to urgently assist, and I will revert with feedback as soon as I receive it.
AM
Supersonic 's reply15 Nov 2023, 11:41
Official
Good day, Sammy,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Financial Administrator to urgently assist, and I will revert with feedback as soon as I receive it.
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our Financial Administrator to urgently assist, and I will revert with feedback as soon as I receive it.
AM
SM
Sammy M's updateReviewer Update
15 Nov 2023, 11:48This is really bad customer service. You are waiting for the moth to end so that you can debit and incorrect amount in my account. Someone needs to be held liable with that 249 dispute. Because I won't pay it. I always pay premiums. Now they want to debit 649 instead of 399 . You are failing to give answers even I provided my proof of payment after your consultant said I partially paid for September. The was an email also that I received in June that I was credited now this. I also provided the proof of email. I will not be paying any 249. Who created this mess must be held liable.
SM
Sammy M's update15 Nov 2023, 11:48
Reviewer Update
This is really bad customer service. You are waiting for the moth to end so that you can debit and incorrect amount in my account. Someone needs to be held liable with that 249 dispute. Because I won't pay it. I always pay premiums. Now they want to debit 649 instead of 399 . You are failing to give answers even I provided my proof of payment after your consultant said I partially paid for September. The was an email also that I received in June that I was credited now this. I also provided the proof of email. I will not be paying any 249. Who created this mess must be held liable.