Useless service, call centre and website

Where do I start 1. I was moved to Supersonic as the previous company was bought out. 2. Fibre service is OK at best, and often interrupted. Telkom are not great as infrastructure provider. 3. Call centre takes too long to answer, undertstaffed. The operator was OK in guiding me. 4. Website is crazy, the reset password does not work. Used the OTP option and got in only to find the payment option did not respond. 5. The call center said I should make a payment to their account (statement has details). But what reference to use - likely the acct number but that's not clear. 6. There is no Whatsapp or chat option. Payments should be easy!

So just hard to deal with, poor service and overall terrible. Rather use another ISP that is reliable.