AP
Alex P
1 reviews | Active since Nov 2020
07 Jul 2022, 13:57
Useless service
Dear SuperSonic,
It has been 32 days since I submitted an application, with submitting my documents. I have had to follow up 3 times with very little response. I was told I just have to wait. Apparently, you are contacting the current network provider with no turnaround time. Completely unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
07 Jul 2022, 14:02Good day.
Thank you for contacting Supersonic Fibre. Apologize for the frustration caused.
Can you kindly send us your Supersonic account number or ID number, so that we can be able to access your account and assist you further.
Regards,
Supersonic Fibre.
Supersonic 's reply07 Jul 2022, 14:02
Official
Good day.
Thank you for contacting Supersonic Fibre. Apologize for the frustration caused.
Can you kindly send us your Supersonic account number or ID number, so that we can be able to access your account and assist you further.
Regards,
Supersonic Fibre.
AP
Alex P's updateReviewer Update
07 Jul 2022, 14:26Hi, my ID is ***
AP
Alex P's update07 Jul 2022, 14:26
Reviewer Update
Hi, my ID is ***
Supersonic 's replyOfficial
07 Jul 2022, 15:01Thank you. Kindly be advised we have send an escalation to our Project Management Office, to request a feedback with the delayed Fibre. To apologies for the inconvenience caused, hence the waiting period for Fibre Order has passed.
Supersonic 's reply07 Jul 2022, 15:01
Official
Thank you. Kindly be advised we have send an escalation to our Project Management Office, to request a feedback with the delayed Fibre. To apologies for the inconvenience caused, hence the waiting period for Fibre Order has passed.
AP
Alex P's updateReviewer Update
12 Jul 2022, 12:27Dear team,
I received a call on Friday and have not had a call since with an update.
I received a call on Friday and have not had a call since with an update.
AP
Alex P's update12 Jul 2022, 12:27
Reviewer Update
Dear team,
I received a call on Friday and have not had a call since with an update.
I received a call on Friday and have not had a call since with an update.