Useless customer support

I did a online topup with my credit card on Monday, the money was deducted from my account but data was not allocated. It has been a week with customer support but everytime they tell my it has been allocted or it wil be sent for allocation, but that never happens. I give up, they don’t know what they are doing. I tried a second topup on Friday and the same happened. The money gets deducted and then the Supersonic website shows an error. I have wasted R300. It is my first month with Supersonic and I regret it.. I am giving up, I have spend hours on hold for the past few weeks with customer support and Facebook messenger and no one can assist.