rR
ryanchetty R
1 reviews | Active since May 2016
24 Feb 2020, 09:24
Useless customer service
I placed in order for fibre with them over a month ago and initially they claim to get it done within 14 working days. During that period when I had concerns they were so insistent on me waiting 14 days. After the 14 days were done it turns out that they are completely not in control and need Huawei to do the work, so I have no idea why they claim 14 days when it's not even up to them. Since then I only get generic responses that it's been escalated. These guys have no idea what's going on and are completely useless as they don't actually do anything for the install.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
25 Feb 2020, 22:03Good-day Ryan
We do have an SLA of 7 - 14 working days and at times we do need to escalate once it has reached the time limit.
I see the fibre has been installed, I have requested that we urgently arrange for the router installation.
We apologise for any inconvenience and thank you for your patience.
Bright regards,
The Supersonic Team
We do have an SLA of 7 - 14 working days and at times we do need to escalate once it has reached the time limit.
I see the fibre has been installed, I have requested that we urgently arrange for the router installation.
We apologise for any inconvenience and thank you for your patience.
Bright regards,
The Supersonic Team
Supersonic 's reply25 Feb 2020, 22:03
Official
Good-day Ryan
We do have an SLA of 7 - 14 working days and at times we do need to escalate once it has reached the time limit.
I see the fibre has been installed, I have requested that we urgently arrange for the router installation.
We apologise for any inconvenience and thank you for your patience.
Bright regards,
The Supersonic Team
We do have an SLA of 7 - 14 working days and at times we do need to escalate once it has reached the time limit.
I see the fibre has been installed, I have requested that we urgently arrange for the router installation.
We apologise for any inconvenience and thank you for your patience.
Bright regards,
The Supersonic Team
rR
ryanchetty R's updateReviewer Update
28 Feb 2020, 13:07I would like to update this review and say the supersonic guys who helped with the install were amazing. Really good service. It's very contrasting the service via whatsapp and the techs who actually come through. I'm really pleased right now with supersonic.
Regards
Ryan Chetty
Regards
Ryan Chetty
rR
ryanchetty R's update28 Feb 2020, 13:07
Reviewer Update
I would like to update this review and say the supersonic guys who helped with the install were amazing. Really good service. It's very contrasting the service via whatsapp and the techs who actually come through. I'm really pleased right now with supersonic.
Regards
Ryan Chetty
Regards
Ryan Chetty