Useless Customer Service

You guys should be ashamed of yourselves. Your emails go unanswered, your WhatsApp line is a joke….it’s actually a Bot and your customer portal seems to be the work of a 10 year old! Seriously DOS was not even this basic. You had nothing to put in the middle so just slapped “Archive” in there, yet there is nothing. Now, I tried to contact you on WhatsApp on 10 July….till today, you did not respond. Sent email last week, 2 July…you have not rep****. I called this morning and after almost an hour, got case number CAS-117628-Y6F8X9. I explained it was urgent but MTN just shows again how utterly useless they are, when it comes to customer satisfaction. Shame on you!!