dD
dehandrury D

1 reviews | Active since Dec 2016

05 Oct 2022, 21:34

USELESS CUSTOMER CARE, USELESS SERVICE. SHAME TO MTN FOR OWNING THIS RUBBAGE COMPANY.

HOW CAN IT BE THAT THE TOWER IS DOWN FOR 4 CONSEQUTIVE DAYS AND NOBODY KNOW *** IS GOING ON!!!!!?????

It has now been 4 days that I have no internet. I am rebooting this router every 10 mins. Every second reboot or so the internet comes back. SLOW A.F.!!!! I'm not talking 10mbps I'm talking 0.2mbps up and 0.5mbps down. HOW THE HELL CAN I PAY R399 for "fLTE" but am not getting the "LTE". You are correct about the first part. It is f'ed LTE. Really! Regret EVER leaving rain. They were not good but supersonic!!!! Its worse. Really. Take me back to 1987 and get me a dial up, cause hell! This could not get any worse.

You phone the customer care line only to find a USELESS SLOTH of an employee almost asleep, whilst talking to her colleague as she half-heartedly feeds me useless lies. Use the Whatsapp line? Even more so useless. Really. I swear they just send prepared lines via copy and paste.

I WILL NOT PAY MY ACCOUNT THIS MONTH IF THERE IS NOT SUFFICIENT DATA. MARK MY WORDS. THAT DEBIT ORDER IS GETTING CANCELLED AS I TYPE THIS. When the internet comes back, you can beg me for the money, just like I have to beg for internet at this point.

Be better.

Kudos Rain. You've done it again. I'm coming back, and I'm sorry for what has been said.

0
Replies (1)
Supersonic
Supersonic 's reply06 Oct 2022, 06:58
Official
Good Day Dehan, thank you for contacting us. We would like to sincerely apologize for the matter. Kindly note that this issue will be escalated and we will make sure that your issue is resolved. Please accept our sincere apologies. We will provide you with feedback. Regards Supersonic Team J