LC
Lucky C
1 reviews | Active since Mar 2016
23 Aug 2023, 14:51
Useless
Supersonic never disappoints when coming to pathetic customer support. They will never assist you except shifting the blame to Vumatel.
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
23 Aug 2023, 15:32Good day Lucky, thank you for contacting Supersonic fibre. We would like to apologize for any inconvenience and frustration caused. We will look into your matter and get back to you shortly. Regards Supersonic Team.
Supersonic 's reply23 Aug 2023, 15:32
Official
Good day Lucky, thank you for contacting Supersonic fibre. We would like to apologize for any inconvenience and frustration caused. We will look into your matter and get back to you shortly. Regards Supersonic Team.
LC
Lucky C's updateReviewer Update
23 Aug 2023, 15:40What’s so difficult about your customer support helping clients, you call them they don’t pickup, even on WhatsApp No you wait forever with no help. You must close shop. I have been struggling to get help from morning, 10 hours later I’m still not helped.
LC
Lucky C's update23 Aug 2023, 15:40
Reviewer Update
What’s so difficult about your customer support helping clients, you call them they don’t pickup, even on WhatsApp No you wait forever with no help. You must close shop. I have been struggling to get help from morning, 10 hours later I’m still not helped.
LC
Lucky C's updateReviewer Update
24 Aug 2023, 08:45Hours later, my problem is not sorted. I was told that the matter is escalated to Support Engineers, and I’m still waiting. They don’t want to commit to timeframe as well. I’ve never experienced such horrible service in my entire life.
LC
Lucky C's update24 Aug 2023, 08:45
Reviewer Update
Hours later, my problem is not sorted. I was told that the matter is escalated to Support Engineers, and I’m still waiting. They don’t want to commit to timeframe as well. I’ve never experienced such horrible service in my entire life.
Supersonic 's replyOfficial
24 Aug 2023, 10:10Good day Lucky, thank you for contacting Supersonic fibre. We would like to apologize for the inconvenience and frustration caused. Kindly note that this will be escalated. Regards Supersonic Team.
Supersonic 's reply24 Aug 2023, 10:10
Official
Good day Lucky, thank you for contacting Supersonic fibre. We would like to apologize for the inconvenience and frustration caused. Kindly note that this will be escalated. Regards Supersonic Team.
LC
Lucky C's updateReviewer Update
24 Aug 2023, 15:56I am still waiting for support engineer to get hold of me. This is a movie. How do you even run business with such attitude?
LC
Lucky C's update24 Aug 2023, 15:56
Reviewer Update
I am still waiting for support engineer to get hold of me. This is a movie. How do you even run business with such attitude?
LC
Lucky C's updateReviewer Update
25 Aug 2023, 13:29Many days later I'm still waiting, I tried calling - I waited for more than an hour without my call being picked up by any agent. I sent a message in the morning via WhatsApp line, I'm still waiting. You are not supposed to be in business with this kind of attitude.
LC
Lucky C's update25 Aug 2023, 13:29
Reviewer Update
Many days later I'm still waiting, I tried calling - I waited for more than an hour without my call being picked up by any agent. I sent a message in the morning via WhatsApp line, I'm still waiting. You are not supposed to be in business with this kind of attitude.
LC
Lucky C's updateReviewer Update
25 Aug 2023, 13:39Here's your ticket no SST196561, I really don't know what I must do anymore.
LC
Lucky C's update25 Aug 2023, 13:39
Reviewer Update
Here's your ticket no SST196561, I really don't know what I must do anymore.