UC
Ursula C
1 reviews | Active since Jun 2011
10 Feb 2021, 14:18
USELESS BILLING DEPARTMENT
Supersonic expect customers to pay on time each month or they no longer have access to fibre, however, they are totally incapable of raising an invoice on time in order for you to make payment using the correct invoice number to avoid their inability to allocate payments to the correct account. It is currently the 10th of the month, according their statements (which is totally inaccurate) all invoices for the month are generated on the 1st of each month. Despite my NUMEROUS requests on both social media, via WhatApp and calls, they are still unable to send me an invoice for February and I check their portal EVERY DAY because they can't even get the simple request to email me an invoice right.
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Replies (3)
Supersonic 's replyOfficial
10 Feb 2021, 16:42Good day Ursula.
My sincere apology for the delays and frustration caused. I will be in contact with the relevant department to resolve the matter.
Kindest Regards,
Joshua
My sincere apology for the delays and frustration caused. I will be in contact with the relevant department to resolve the matter.
Kindest Regards,
Joshua
Supersonic 's reply10 Feb 2021, 16:42
Official
Good day Ursula.
My sincere apology for the delays and frustration caused. I will be in contact with the relevant department to resolve the matter.
Kindest Regards,
Joshua
My sincere apology for the delays and frustration caused. I will be in contact with the relevant department to resolve the matter.
Kindest Regards,
Joshua
UC
Ursula C's updateReviewer Update
10 Feb 2021, 17:14This was the CAS number on 2 February from your Facebook team CAS-404533-W2X4P1 - I have followed up with them every second day and the responses have been as follows: Evening, a request to our billing department was lodged yesterday. Ref: CAS-404533-W2X4P1. Your bill will be sent as soon as possible. AND Good morning, Billing have advised they will send the invoice once it's ready. Kind regards APM AND Good day i have escalated to the billing department that your still waiting for an invice DM. They don't even bother to respond to WhatsApps! I will not be holding my breath for resolution this decade.
UC
Ursula C's update10 Feb 2021, 17:14
Reviewer Update
This was the CAS number on 2 February from your Facebook team CAS-404533-W2X4P1 - I have followed up with them every second day and the responses have been as follows: Evening, a request to our billing department was lodged yesterday. Ref: CAS-404533-W2X4P1. Your bill will be sent as soon as possible. AND Good morning, Billing have advised they will send the invoice once it's ready. Kind regards APM AND Good day i have escalated to the billing department that your still waiting for an invice DM. They don't even bother to respond to WhatsApps! I will not be holding my breath for resolution this decade.
UC
Ursula C's updateReviewer Update
11 Feb 2021, 08:58IF they claim that the date the invoice is generated is the FIRST of each month, then the invoice should be available from the FIRST of each month, irrespective of when the payment date is. Furthermore, it does not explain why they are unable, after several requests, to email said invoice when it is generated, if this was the case, I would not have to log on to check for the invoice in order to make payment. If they are only going to generate the invoices on the 25th of the month for payment on the 1st of the following month then their statements should reflect this and be emailed to clients!
UC
Ursula C's update11 Feb 2021, 08:58
Reviewer Update
IF they claim that the date the invoice is generated is the FIRST of each month, then the invoice should be available from the FIRST of each month, irrespective of when the payment date is. Furthermore, it does not explain why they are unable, after several requests, to email said invoice when it is generated, if this was the case, I would not have to log on to check for the invoice in order to make payment. If they are only going to generate the invoices on the 25th of the month for payment on the 1st of the following month then their statements should reflect this and be emailed to clients!