SM
Sammy M
1 reviews | Active since Nov 2019
27 Nov 2023, 09:14
Useless
Supersonic is still failing to give answers. What kinf of customer service are you running? My portal is still showing that I owe, which I don't owe you anything. This is an escalation you still failing to give me answers, you don't even call me. It's almost a month now with no feedback. I have requested to be called by supervisor. They still haven't called me. Is this how you run your company. Failing to give customers answers? What is the purpose of your customer service? What is the purpose of supervisor? Do you even understand what an escalation query is?
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Supersonic 's replyOfficial
27 Nov 2023, 14:44Good day. We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are of utmost importance to us, and we're truly sorry for the delay and lack of resolution.
To ensure immediate attention and resolution, we kindly request you to reach out to us on our WhatsApp line ***. This will allow us to address your concerns promptly and provide the assistance you need. Our team is dedicated to resolving this matter for you as quickly as possible.
Supersonic 's reply27 Nov 2023, 14:44
Official
Good day. We sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are of utmost importance to us, and we're truly sorry for the delay and lack of resolution.
To ensure immediate attention and resolution, we kindly request you to reach out to us on our WhatsApp line ***. This will allow us to address your concerns promptly and provide the assistance you need. Our team is dedicated to resolving this matter for you as quickly as possible.