useless account dept - CAN'T CANCEL!!!! STAY AWAY FROM SUPERSONIC

I sent in my cancellation on the 3rd of May (after I phoned and was advised to mail my cancellation and someone will see it and cancel it - from one of the agents)

I mailed my cancellation, followed up on the 13th of May. Still no reply. I only got a mail to say my account will be cancelled and I have to pay R250 for them to collect their router. They said someone will contact me to cancel my account. I have not received any call back or mail reply.

Only on the damn 6/9/2021 I receive a reply that my account will be cancelled end of June. I then received a ***ng invoice for July.

HOW PATHETIC!!!!

Please note there's not cancellation colelction fee of the router for R250 in your clause. so you can collect it on your cost since I am battling to cancel my ow n account and you keep me liable for this!!!

Contact me on *** or you can collect your router in the refuse somewhere!