Useles is Supersonic

Useless as useless comes!

I used Supersonic up in Joburg and called in to see what the process is move my line from Joburg to CT. I was told I need to cancel my service in Joburg giving a month's notice and to order a new service in CT in March. I ordered a new service in March and was told to state on that service that I will only be in CT in April. I then got called a week later to say they wanted to deliver my router and set me up. I told them I was only in CT in April. So they cancelled that order after I had followed instructions. I then had to order a new service when I arrived on the 3rd of April. I have done so and followed up a week later to see where we are. I was told to that Frogfoot needed to release and provision my line which was done On Fri the 18th of April. They told me to contact Supersonic to activate my service. I did so, however, I cannot log into my router and the speed is not what I had ordered. I logged a ticket and nobody has contacted me. I then tried again today and was told to call tomorrow and I am going round in circles. Who can help PLEASE!!