Urgent: Installation Feedback and Service Concerns

I ordered fiber about two weeks ago and have not received any feedback regarding the installation. For the past few days, I have been referred to the project management team, but no one has called me. I am currently in my exam week and need to arrange an internet connection. When I call, I am put on hold for several minutes, and no one responds to my emails or WhatsApp messages. I am very disappointed with the service I am receiving from your company. If this is the standard of service at the beginning of our client-company relationship, I am concerned about how it will be after the fiber is installed. Please get back to me and connect me with your project management team as soon as possible.