Urgent Action Required: Ongoing Clawback Issue

I am extremely frustrated with the ongoing issues I’ve experienced with Supersonic.

Over 2 years ago, I requested to cancel my account due to poor service. After receiving apologies from your customer service team, I decided to withdraw my cancellation. I was assured by your agent that the cancellation would not proceed, and as a result, any associated clawbacks would be removed from my account.

It has now been over 2 years now, and the clawbacks are still appearing on my account. This is unacceptable. Please escalate this to your Billing and Finance departments as a matter of urgency. The situation is becoming intolerable. If it’s not a poor network connection, I’m forced to follow up on the same unresolved billing issue year after year.

In 2023, I was emailing Tamlin Jivan [ MTN South Africa ] than in 2024 still the same problem persists got this Ticket # [SST484788] // Proof of payment // (New Comment) // Palesa Mathobela --- The problem was still these clawbacks. another person I dealt with was <***>, *** .

Kindly resolve this immediately and send me an updated, corrected account.