Unusable Supersonic Fibre Service + No Support + Billed R422 for Nothing!

Hi.. This Supersonic Fibre is the worst to ever get , I received my router on the 4th of September 2025 .we then called the call center and asked them to help us through the connection so on the 8th at 8.22 am the lady took us through the process and then states we cant get connected due to the cable the connects to the port and router is missing ,so i called over 20 times that day asking for assistance but all we got was someone will assist ,so i called the next day the 9th as well from 8 in the morning till 6.45 pm still no one could help me ,so we decided to call on the 10th from 8 in the morning til 3 pm last call was for them to remove the router from my premises, mind u even tho we called but I was also sending them pictures on they Whatsapp platform and still no help from them . all they did was put the blame on OPENSERVE that needs to come out n sort it out ,until yesterday so eventually we decided why have something when is cant be connected ,even tho we were not connected but we was billed R422 for something we did not even use....it is FRAUSTRATING ..DONT EVER USE THIS FIBRE ITS THE WORST EVER .