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Hyrin R

1 reviews | Active since Feb 2018

11 May 2022, 11:47

Untrained and Poor customer service!!!

I migrated from FLTE to Fibre in April and paid for my 2x LTE uncapped subscription for April. Roughly a few days into the month my Fibre was installed.

Since my Fibre was cheaper I should have received a pro-rata credit for April and the Fibre amount owing in may deducted form this credit for me to pay any difference.

It has been over 2 weeks since I've logged a case number for billing that was incorrectly processed. I was billed again in May for 2x FLTE and not Fibre. I ahver made several calls to the support line for assistance but it seems like the agents do not now what they are doing. Today 11/05/2022 i spoke to Zanele, again I get asked for a usage report, honestly?

I spoke to Busi, she has helped me a lot and really made an effort but this is only one agent. Frustrated and disgusted with the customer experience from Supersonic.

0
Replies (3)
Supersonic
Supersonic 's reply11 May 2022, 11:52
Official
Good Day Hyrin, Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback. Kind Regards LB
HR
Hyrin R's update25 May 2022, 10:41
Reviewer Update
It's been 2 weeks since raising this issue. Almost 2 months since migrating to fibre and accou bts ahev still not app**** any credit and invoices. Worst support ever from an ict institution.
HR
Hyrin R's update30 May 2022, 09:48
Reviewer Update
Pathetic useless company!! Took them 5 minutes to answer my call and again I had to explain my story, I've bene on hold now for over 30min. I Am cancelling this service and will speak to my lawyer cause I'm sure they will try and use some cancellation clause as this is all they are good for.