************ billing
I app**** for fibre network in Jan '21. They never came to install. Now they are charging a me R2499 which is not explained to me. Each month I receive zero fee invoice because there was no instruction done. When I called they tell me it's cancelation fee. What did I cancel because no fibre router was installed?
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
26 Nov 2021, 18:06Good day Bonani M
Thank you for reaching out to Supersonic, we apologise for the frustration caused, kindly note that i will be looking into your account and will revert back to you.
Kind Regards
SN
Thank you for reaching out to Supersonic, we apologise for the frustration caused, kindly note that i will be looking into your account and will revert back to you.
Kind Regards
SN
Supersonic 's reply26 Nov 2021, 18:06
Official
Good day Bonani M
Thank you for reaching out to Supersonic, we apologise for the frustration caused, kindly note that i will be looking into your account and will revert back to you.
Kind Regards
SN
Thank you for reaching out to Supersonic, we apologise for the frustration caused, kindly note that i will be looking into your account and will revert back to you.
Kind Regards
SN
's updateReviewer Update
28 Dec 2021, 19:35I thought thus matter was handled. Today another debit order again. Kahle kahle what is it you want from me because your router was collected? Today you put in a debit order of R2749.00 what do I owe you?
's update28 Dec 2021, 19:35
Reviewer Update
I thought thus matter was handled. Today another debit order again. Kahle kahle what is it you want from me because your router was collected? Today you put in a debit order of R2749.00 what do I owe you?
's updateReviewer Update
26 Jan 2022, 13:52Another debit order again yesterday. This is now tiring I think its time I go to social media.
's update26 Jan 2022, 13:52
Reviewer Update
Another debit order again yesterday. This is now tiring I think its time I go to social media.
's updateReviewer Update
09 Feb 2022, 13:03I'm still not getting any assistance from Supersonic. I've been on the phone for tha past 30min now. Woman by the name of Libalele/Cindy is keeping me on hold with no feedback. Each time she comes back laughing that I'm still holding the line. I gave them enough time. Now I am writing to the ombudsman.
's update09 Feb 2022, 13:03
Reviewer Update
I'm still not getting any assistance from Supersonic. I've been on the phone for tha past 30min now. Woman by the name of Libalele/Cindy is keeping me on hold with no feedback. Each time she comes back laughing that I'm still holding the line. I gave them enough time. Now I am writing to the ombudsman.