GM
Godfrey M
1 reviews | Active since Jul 2020
25 Aug 2022, 13:02
Unsatisfied Loyal Client
I have been with Supersonic since 2019 never missed any payments, and stopped using the services in March kept sending a cancelation request no one bothered to respond, called on numerous occasions and the last agent I spoke with confirmed that all is well and they can see that there has not been any usage. Today I received an sms stating I owe over R1300. And decided to send a whatsapp as I have been wasting money on calls. And your agent suggested that I sent a cancelation instead of remeding my concerns.
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Replies (4)
Supersonic 's replyOfficial
25 Aug 2022, 13:30Good day, Godfrey,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up regarding your query and revert with feedback.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up regarding your query and revert with feedback.
Kind regards,
AM
Best regards,
Supersonic 's reply25 Aug 2022, 13:30
Official
Good day, Godfrey,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up regarding your query and revert with feedback.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up regarding your query and revert with feedback.
Kind regards,
AM
Best regards,
Supersonic 's replyOfficial
25 Aug 2022, 14:34Afternoon, Godfrey,
After investigating, our Retentions Department was unable to retrieve any cancellation requests sent before today. Kindly email me (***) the initial email you sent so we can use it to trace and backdate your request, as non-usage is not considered a cancellation request (Kindly refer to our website regarding cancellation rules and procedure - Terms and Conditions - Supersonic). Furthermore, please be advised that any usage that occurred after the cancellation email request was sent will be invoiced.
Supersonic Capped Home Fixed-LTE Terms and Conditions
12: Cancellation Rules
After investigating, our Retentions Department was unable to retrieve any cancellation requests sent before today. Kindly email me (***) the initial email you sent so we can use it to trace and backdate your request, as non-usage is not considered a cancellation request (Kindly refer to our website regarding cancellation rules and procedure - Terms and Conditions - Supersonic). Furthermore, please be advised that any usage that occurred after the cancellation email request was sent will be invoiced.
Supersonic Capped Home Fixed-LTE Terms and Conditions
12: Cancellation Rules
- The Customer may cancel Supersonic Home Fixed-LTE at any time by giving Supersonic notice of one calendar month.
- The notice must be communicated via e-mail to ***.
- Customers who cancel a Supersonic Home Fixed-LTE service agreement will be liable to return the router to Supersonic at their cost upon cancellation, in a reasonable and working condition, or be charged the replacement value of the router at time of cancellation.
- Cancellation within the first six (6) months of initial activation of a Supersonic service agreement, will incur an additional charge of R600 (incl. VAT) which is amortised over the said six (6) month term.
Kind regards,
AM
Best regards,
Supersonic 's reply25 Aug 2022, 14:34
Official
Afternoon, Godfrey,
After investigating, our Retentions Department was unable to retrieve any cancellation requests sent before today. Kindly email me (***) the initial email you sent so we can use it to trace and backdate your request, as non-usage is not considered a cancellation request (Kindly refer to our website regarding cancellation rules and procedure - Terms and Conditions - Supersonic). Furthermore, please be advised that any usage that occurred after the cancellation email request was sent will be invoiced.
Supersonic Capped Home Fixed-LTE Terms and Conditions
12: Cancellation Rules
After investigating, our Retentions Department was unable to retrieve any cancellation requests sent before today. Kindly email me (***) the initial email you sent so we can use it to trace and backdate your request, as non-usage is not considered a cancellation request (Kindly refer to our website regarding cancellation rules and procedure - Terms and Conditions - Supersonic). Furthermore, please be advised that any usage that occurred after the cancellation email request was sent will be invoiced.
Supersonic Capped Home Fixed-LTE Terms and Conditions
12: Cancellation Rules
- The Customer may cancel Supersonic Home Fixed-LTE at any time by giving Supersonic notice of one calendar month.
- The notice must be communicated via e-mail to ***.
- Customers who cancel a Supersonic Home Fixed-LTE service agreement will be liable to return the router to Supersonic at their cost upon cancellation, in a reasonable and working condition, or be charged the replacement value of the router at time of cancellation.
- Cancellation within the first six (6) months of initial activation of a Supersonic service agreement, will incur an additional charge of R600 (incl. VAT) which is amortised over the said six (6) month term.
Kind regards,
AM
Best regards,
GM
Godfrey M's updateReviewer Update
25 Aug 2022, 14:43Your colleagues did not mention this to Mr and I think your missing the point. I have started using the router now again in Aug...I just find it unfair that I owe so much with no usage. I've fw the mail
GM
Godfrey M's update25 Aug 2022, 14:43
Reviewer Update
Your colleagues did not mention this to Mr and I think your missing the point. I have started using the router now again in Aug...I just find it unfair that I owe so much with no usage. I've fw the mail
Supersonic 's replyOfficial
25 Aug 2022, 16:00Afternoon, Godfrey,
I did receive your email, which does indicate that indeed you sent an email on the 28th of June to our Billing Department. If your request was to be backdated, July will be a calendar month's notice. Due to August usage, our Retentions Department will contact you to process the cancellation request you sent today (Case reference: CAS-***-M8Z7P6) as the one sent in June cannot be backdated to March as unfortunately, it doesn't meet our Cancellations Terms and Conditions.
Kind regards,
AM
I did receive your email, which does indicate that indeed you sent an email on the 28th of June to our Billing Department. If your request was to be backdated, July will be a calendar month's notice. Due to August usage, our Retentions Department will contact you to process the cancellation request you sent today (Case reference: CAS-***-M8Z7P6) as the one sent in June cannot be backdated to March as unfortunately, it doesn't meet our Cancellations Terms and Conditions.
Kind regards,
AM
Best regards,
Supersonic 's reply25 Aug 2022, 16:00
Official
Afternoon, Godfrey,
I did receive your email, which does indicate that indeed you sent an email on the 28th of June to our Billing Department. If your request was to be backdated, July will be a calendar month's notice. Due to August usage, our Retentions Department will contact you to process the cancellation request you sent today (Case reference: CAS-***-M8Z7P6) as the one sent in June cannot be backdated to March as unfortunately, it doesn't meet our Cancellations Terms and Conditions.
Kind regards,
AM
I did receive your email, which does indicate that indeed you sent an email on the 28th of June to our Billing Department. If your request was to be backdated, July will be a calendar month's notice. Due to August usage, our Retentions Department will contact you to process the cancellation request you sent today (Case reference: CAS-***-M8Z7P6) as the one sent in June cannot be backdated to March as unfortunately, it doesn't meet our Cancellations Terms and Conditions.
Kind regards,
AM
Best regards,