Unsatisfied customer. Their whatsapp line is useless

I have recently moved and was moving my line over from my previous residence to my new residence. Contacted them 2 weeks before the move as i needed to have it when i moved to the new address. Was told it would take 14 working days. Was informed there was an issue with vumatel not releasing the line, this was 14 working days later. Submitted the required documents. Told it would take another 14 working days. Tried getting feedback via their whatsapp line with noone helpful answering my questions. I keep getting the coordinator will get in touch with me but to date I have not heard from this "coordinator". I have been with them for over 4 years and I am not impressed with this kind of service delivery.