UNSATISFIED CUSTOMER

I subscribed with evotel for fiber and was given supersonic as my network provider, in June and at the end of the month I noticed the opened 2 accounts on my name and I have been loggingnin tickets for with the account to no avail. They did not debit their money buy I paid via capitec pay and in July I got a call and the person said they will send my plea to accounts department to investigate the matter till now nothing has been done, I have been trying so hard to reach to sort out my plea with 2 accounts they opened, all they do is send I am overdue while I have been paying the amount we agreed on per month but they don't help fixing my issue, right now they suspended my account without helping with my plea, I have been calling them they tell me they are sending my plea to the relevant department and they will call me back but no one calls, please help what must I do to get help because the fault is on their side by opening 2 accounts and I can't get help that I need