Unsatisfied customer

Supersonic over debited my account. I had to wait 15 minutes before someone in accounts to pick up the call and then spend another half hour explaining them the problem that I was over debit by supersonic which was supposed to be resolved on the 27th of December 2024 when I first called to complain about the invoice and I am being charged too much. According to Masharane the person I spoke to on the 27th that she sorted everything out but yet I was still debited R2229 on the 3rd of January. Then I spoke to another accounts agent by the name of Kwena and she was to get a billing agent to call me and it's 6 hours later and no one has called. I have sent numerous emails to them and still no response. There are so many *********** people that are working at supersonic. When they want to sign you on they will do whatever it takes, even call you 10 times in the day but once you agree you get treated like ****. This is unacceptable and supersonic and their employees are the worst people to deal with.