KR
Kyle R
1 reviews | Active since Dec 2011
27 Aug 2020, 17:43
Unreliable/Useless
Placed an order a long time ago. Order was supposed to be completed 2 weeks ago. When I enquired they blame SADV. I find it unacceptable that a company like MTN/Supersonic blames others for their failures. I placed an order with SUPERSONIC, don't give me excuses about SADV. If you can't provide the service, I will go elsewhere. Also, REALLY tired of the COVID excuses for service delivery!
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
27 Aug 2020, 17:57Hello Kyle,
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Sandra
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Sandra
Best regards,
Supersonic 's reply27 Aug 2020, 17:57
Official
Hello Kyle,
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Sandra
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards,
Sandra
Best regards,
KR
Kyle R's updateReviewer Update
27 Aug 2020, 18:23Supersonic has not kept to the agreed time frames for installation. As a result please cancel my order with Supersonic effective immediately.
KR
Kyle R's update27 Aug 2020, 18:23
Reviewer Update
Supersonic has not kept to the agreed time frames for installation. As a result please cancel my order with Supersonic effective immediately.
Supersonic 's replyOfficial
28 Aug 2020, 11:21Hello Kyle, a cancellations agent will be in touch today to assist. My apologies for the frustration that we have caused.
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply28 Aug 2020, 11:21
Official
Hello Kyle, a cancellations agent will be in touch today to assist. My apologies for the frustration that we have caused.
Regards,
Sandra
Regards,
Sandra
Best regards,
KR
Kyle R's updateReviewer Update
09 Sept 2020, 12:01It's now the 9th of September and the order hasn't been cancelled with Vumatel. My new ISP cannot order my fibre.
KR
Kyle R's update09 Sept 2020, 12:01
Reviewer Update
It's now the 9th of September and the order hasn't been cancelled with Vumatel. My new ISP cannot order my fibre.
Supersonic 's replyOfficial
09 Sept 2020, 12:31Hi Kyle - apoloies, this should have been done ages ago. Let me see what i can do to expedit this for you.
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply09 Sept 2020, 12:31
Official
Hi Kyle - apoloies, this should have been done ages ago. Let me see what i can do to expedit this for you.
Regards,
Sandra
Regards,
Sandra
Best regards,
KR
Kyle R's updateReviewer Update
18 Sept 2020, 13:39Hi. Vumatel say order is still live with Supersonic. Please just reinstate my order with Supersonic - there is no reason why this can't be done. I think you guys should really assist considering the circumstances.
KR
Kyle R's update18 Sept 2020, 13:39
Reviewer Update
Hi. Vumatel say order is still live with Supersonic. Please just reinstate my order with Supersonic - there is no reason why this can't be done. I think you guys should really assist considering the circumstances.
Supersonic 's replyOfficial
21 Sept 2020, 07:50Hello Kyle,
Looking into this again for you now. The PMO team will revert with feedback asap.
Regards,
Sandra
Looking into this again for you now. The PMO team will revert with feedback asap.
Regards,
Sandra
Best regards,
Supersonic 's reply21 Sept 2020, 07:50
Official
Hello Kyle,
Looking into this again for you now. The PMO team will revert with feedback asap.
Regards,
Sandra
Looking into this again for you now. The PMO team will revert with feedback asap.
Regards,
Sandra
Best regards,