JB
Jaco B
1 reviews | Active since Feb 2014
11 Jul 2023, 03:04
Unprofessional Customer Service
Supersonic customer service is absolutely shocking. We've been trying to get assistance with an account query for almost a month. They are unable to allocate an EFT payment and was advised that we should not provide them with PDF proof that comes from the bank. No response to emails when we queried this. In the meantime our account has been double debited, also no response. If you call or WhatsApp then your query will be transferred to finances then you don't hear anything back.
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Replies (2)
Supersonic 's replyOfficial
11 Jul 2023, 07:06Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply11 Jul 2023, 07:06
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
JB
Jaco B's updateReviewer Update
19 Jul 2023, 18:53Another week passed without any reply on our emails regarding this query. This afternoon we receive an email that state the ticket is closed with no conclusion confirming whether the payment was allocated and when a refund will be done. Supersonic there is no point in giving a quick response on this platform but the query remains unresolved.
JB
Jaco B's update19 Jul 2023, 18:53
Reviewer Update
Another week passed without any reply on our emails regarding this query. This afternoon we receive an email that state the ticket is closed with no conclusion confirming whether the payment was allocated and when a refund will be done. Supersonic there is no point in giving a quick response on this platform but the query remains unresolved.