Unhappy potential customer.

On the 11 January 2026 I requested for wifi installation. I do admit I made a mistake to make payment without selecting a package. I called in the 20th of January to enquire what is happening with the installation process. I was told that I needed to select a package to which I did. Called again the 25th again I was told to do a refund. The refund is processing according to them but I cannot see anything on my supersonic account. I was told on the 3rd of February I will receive my refund by the 5th of February 2026 I called today which is the 6 February 2026. I have not received a refund. The customer service is horrible. While I'm talking to a consultant the call gets transferred to a different department. I had to send a proof of bank account which tool them so long to receive via email. All I want is a refund and I'm getting told it's being processed I get no confirmation of a refund being processed I asked for a payment link and get **** too since the 11 of January 2026 I have received horrible service from supersonic. Regards ***.