NS
Naveer S
1 reviews | Active since Feb 2018
27 Nov 2020, 15:40
UNHAPPY FIRST TIME CUSTOMER
I have signed up for the uncapped deal for R999 on Monday (23\11\2020) morning, paid upfront, received my router on Tuesday just after 6pm....till now, 2 days later I have no service at all The first time I called I was told that the SIM is active but there is some technical issue and they were going to call me back - no phone call I then called again today and spoke to someone who ran through the process of checking the settings and resetting the router and still again no internet access - it was escalated and only to find out, that apparently there is a problem with the batch of SIM cards that was issued out and the ISP is working on it As per the call center agent, it will just all of a sudden start working as it can be resolved remotely and if not then they will issue me a replacement SIM card So 1grand down, 2 days later and no internet service I am a first time customer and this is a really bad first impression! Not sure how long this will take now to get sorted out but I hope someone is working on it
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
28 Nov 2020, 14:00Good day Naveer S. Our sincere apologies for the unsatisfactory service you have received.
Please be assured that one of our agents is actively attending to your case.
Regards,
Sandra.
Please be assured that one of our agents is actively attending to your case.
Regards,
Sandra.
Supersonic 's reply28 Nov 2020, 14:00
Official
Good day Naveer S. Our sincere apologies for the unsatisfactory service you have received.
Please be assured that one of our agents is actively attending to your case.
Regards,
Sandra.
Please be assured that one of our agents is actively attending to your case.
Regards,
Sandra.
NS
Naveer S's updateReviewer Update
28 Nov 2020, 22:32Sandra.....I have been told the same thing over and over and over again for the past 4 days now and still no connectivity...what kind of SLA do you guys have???
I paid upfront expecting to be connected once I received my new router and SIM card but nothing is working
I have phoned through and complained and someone was going to phone me and no one did!!!
I then messaged on Facebook messenger with the below replies from someone from you customer care
Naveer - Thursday 17:11 - Hi
I have signed up for the uncapped deal for R999 on Monday (23\11\2020) morning, paid upfront, received my router on Tuesday just after 6pm....till now, 2 days later I have no service at all
The first time I called I was told that the SIM is active but there is some technical issue and they were going to call me back - no phone call
I then called again today and spoke to someone who ran through the process of checking the settings and resetting the router and still again no internet access - it was escalated and only to find out, that apparently there is a problem with the batch of SIM cards that was issued out and the ISP is working on it
As per the call center agent, it will just all of a sudden start working as it can be resolved remotely and if not then they will issue me a replacement SIM card
So 1grand down, 2 days later and no internet service
I am a first time customer and this is a really bad first impression!
Not sure how long this will take now to get sorted out but I hope someone is working on it"
Supersonic - Thursday 17:49 - My sincere apology for the delay, I completely understand your frustration. Kindly supply me with your Supersonic account number or the applicants ID number so that I can assist. Regars AB
Naveer - Thursday 17:50 - My ID is 88*********xx
Supersonic - Thursday 17:55 - We are trying to get your connection on as soon as possible and I am really sorry for the delay. This was escalated to the connnections department on CAS-303239-G7N8Z4. I will keep you up to date. Kind Regards AB
Naveer - Thursday 17:56 - Okay please keep me informed on what's happening and whats the status so that I can then test to see if it works
Do you know what's the time frame on getting it sorted out?
Supersonic - Thursday 18:16 - If they cannot sort out the sim card, We will send you a new one, but either way we will get this sorted as soon as possible AB
Naveer - Thursday 18:28 - Thank you
Naveer - Friday 07:46 - Good Morning
With regards to reference CAS-303239-G7N8Z4
Wont it be easier and more convenient for me, if you guys just issue me a new "WORKING" sim card??? - instead of having to wait for someone to sort out the one that I currently have - because there is no time frame, it could take 2 days or even a week. Because its already Friday, 3days after I received it and its still not working
Next week Tuesday is the beginning of the next month and I will then have to pay another R999 for a service that I CANT even use!
This is really ridiculous
Naveer - Friday 10:19 - Anyone?
Naveer - Friday 15:39 - I think I am going to right a review on Hellopeter cause im not getting any joy at all!!
Supersonic - Friday 15:47 - Good Day Naveer ॐ Singh, our apologies for the delay. Please note that your case has been escalated to a manager to assist. From our end, we are unable to make the call regarding shipping of the new sim to you. The manager in project management will assist in this regard. Regards AMD
Naveer - Friday 15:57 - I have phoned you guys a few times and I have been hearing the same story over and over again that it has been escalated and its Friday already and I got the Router and SIM on Tuesday - this is really ridiculous! and I am really not happy at all!
It doesn't take this long to have something like this sorted out
So come the next month i need to pay you guys another R999
I cant be the only one with this issue as the one lade told me that there was a batch of faulty SIMs that was sent out
Supersonic - Friday 16:07 - I understand and I'm really sorry for this delay. This will be sorted out. Regards, AMD
Naveer - Friday 16:10 - When? Can you give me a definite answer? As it was escalated? Is there no urgency given?
Cause im waiting for 4 days now and its coming to the weekend and its still not sorted
Supersonic - Friday 16:46 - We've requested project management to provide you with feedback. Regards, AMD
Naveer - Friday 16:55 - Can someone contact me via this forum or email - *** instead of ME having to query this issue
Supersonic - Friday 16:58 - Not a problem We will also provide feedback. Regards, AMD
Naveer - Friday 17:01 - Thank you
Supersonic - Friday 17:25 - You're most welcome. Have a great day. Regards, AMD
-----------‐--------------------------------------
I hope you can understand my frustration with this issue!
I NEED SOMEONE TO SORT THIS PROBLEM OUT IN NEXT DAY OR 2, AND CONTACT ME WITH A PROPER UPDATE (AND NOT SOMEONE TELLING ME IT HAS BEEN ESCALATED CAUSE IT SEEMS IT HAS BEEN ESCALATED TO THE CLOUDS!) OR TAKE YOUR PEOPLES SIM AND ROUTER AND REFUND MY MONEY!!!!!! cause I am truly feed up with the **** service I have been given!
I paid upfront expecting to be connected once I received my new router and SIM card but nothing is working
I have phoned through and complained and someone was going to phone me and no one did!!!
I then messaged on Facebook messenger with the below replies from someone from you customer care
Naveer - Thursday 17:11 - Hi
I have signed up for the uncapped deal for R999 on Monday (23\11\2020) morning, paid upfront, received my router on Tuesday just after 6pm....till now, 2 days later I have no service at all
The first time I called I was told that the SIM is active but there is some technical issue and they were going to call me back - no phone call
I then called again today and spoke to someone who ran through the process of checking the settings and resetting the router and still again no internet access - it was escalated and only to find out, that apparently there is a problem with the batch of SIM cards that was issued out and the ISP is working on it
As per the call center agent, it will just all of a sudden start working as it can be resolved remotely and if not then they will issue me a replacement SIM card
So 1grand down, 2 days later and no internet service
I am a first time customer and this is a really bad first impression!
Not sure how long this will take now to get sorted out but I hope someone is working on it"
Supersonic - Thursday 17:49 - My sincere apology for the delay, I completely understand your frustration. Kindly supply me with your Supersonic account number or the applicants ID number so that I can assist. Regars AB
Naveer - Thursday 17:50 - My ID is 88*********xx
Supersonic - Thursday 17:55 - We are trying to get your connection on as soon as possible and I am really sorry for the delay. This was escalated to the connnections department on CAS-303239-G7N8Z4. I will keep you up to date. Kind Regards AB
Naveer - Thursday 17:56 - Okay please keep me informed on what's happening and whats the status so that I can then test to see if it works
Do you know what's the time frame on getting it sorted out?
Supersonic - Thursday 18:16 - If they cannot sort out the sim card, We will send you a new one, but either way we will get this sorted as soon as possible AB
Naveer - Thursday 18:28 - Thank you
Naveer - Friday 07:46 - Good Morning
With regards to reference CAS-303239-G7N8Z4
Wont it be easier and more convenient for me, if you guys just issue me a new "WORKING" sim card??? - instead of having to wait for someone to sort out the one that I currently have - because there is no time frame, it could take 2 days or even a week. Because its already Friday, 3days after I received it and its still not working
Next week Tuesday is the beginning of the next month and I will then have to pay another R999 for a service that I CANT even use!
This is really ridiculous
Naveer - Friday 10:19 - Anyone?
Naveer - Friday 15:39 - I think I am going to right a review on Hellopeter cause im not getting any joy at all!!
Supersonic - Friday 15:47 - Good Day Naveer ॐ Singh, our apologies for the delay. Please note that your case has been escalated to a manager to assist. From our end, we are unable to make the call regarding shipping of the new sim to you. The manager in project management will assist in this regard. Regards AMD
Naveer - Friday 15:57 - I have phoned you guys a few times and I have been hearing the same story over and over again that it has been escalated and its Friday already and I got the Router and SIM on Tuesday - this is really ridiculous! and I am really not happy at all!
It doesn't take this long to have something like this sorted out
So come the next month i need to pay you guys another R999
I cant be the only one with this issue as the one lade told me that there was a batch of faulty SIMs that was sent out
Supersonic - Friday 16:07 - I understand and I'm really sorry for this delay. This will be sorted out. Regards, AMD
Naveer - Friday 16:10 - When? Can you give me a definite answer? As it was escalated? Is there no urgency given?
Cause im waiting for 4 days now and its coming to the weekend and its still not sorted
Supersonic - Friday 16:46 - We've requested project management to provide you with feedback. Regards, AMD
Naveer - Friday 16:55 - Can someone contact me via this forum or email - *** instead of ME having to query this issue
Supersonic - Friday 16:58 - Not a problem We will also provide feedback. Regards, AMD
Naveer - Friday 17:01 - Thank you
Supersonic - Friday 17:25 - You're most welcome. Have a great day. Regards, AMD
-----------‐--------------------------------------
I hope you can understand my frustration with this issue!
I NEED SOMEONE TO SORT THIS PROBLEM OUT IN NEXT DAY OR 2, AND CONTACT ME WITH A PROPER UPDATE (AND NOT SOMEONE TELLING ME IT HAS BEEN ESCALATED CAUSE IT SEEMS IT HAS BEEN ESCALATED TO THE CLOUDS!) OR TAKE YOUR PEOPLES SIM AND ROUTER AND REFUND MY MONEY!!!!!! cause I am truly feed up with the **** service I have been given!
NS
Naveer S's update28 Nov 2020, 22:32
Reviewer Update
Sandra.....I have been told the same thing over and over and over again for the past 4 days now and still no connectivity...what kind of SLA do you guys have???
I paid upfront expecting to be connected once I received my new router and SIM card but nothing is working
I have phoned through and complained and someone was going to phone me and no one did!!!
I then messaged on Facebook messenger with the below replies from someone from you customer care
Naveer - Thursday 17:11 - Hi
I have signed up for the uncapped deal for R999 on Monday (23\11\2020) morning, paid upfront, received my router on Tuesday just after 6pm....till now, 2 days later I have no service at all
The first time I called I was told that the SIM is active but there is some technical issue and they were going to call me back - no phone call
I then called again today and spoke to someone who ran through the process of checking the settings and resetting the router and still again no internet access - it was escalated and only to find out, that apparently there is a problem with the batch of SIM cards that was issued out and the ISP is working on it
As per the call center agent, it will just all of a sudden start working as it can be resolved remotely and if not then they will issue me a replacement SIM card
So 1grand down, 2 days later and no internet service
I am a first time customer and this is a really bad first impression!
Not sure how long this will take now to get sorted out but I hope someone is working on it"
Supersonic - Thursday 17:49 - My sincere apology for the delay, I completely understand your frustration. Kindly supply me with your Supersonic account number or the applicants ID number so that I can assist. Regars AB
Naveer - Thursday 17:50 - My ID is 88*********xx
Supersonic - Thursday 17:55 - We are trying to get your connection on as soon as possible and I am really sorry for the delay. This was escalated to the connnections department on CAS-303239-G7N8Z4. I will keep you up to date. Kind Regards AB
Naveer - Thursday 17:56 - Okay please keep me informed on what's happening and whats the status so that I can then test to see if it works
Do you know what's the time frame on getting it sorted out?
Supersonic - Thursday 18:16 - If they cannot sort out the sim card, We will send you a new one, but either way we will get this sorted as soon as possible AB
Naveer - Thursday 18:28 - Thank you
Naveer - Friday 07:46 - Good Morning
With regards to reference CAS-303239-G7N8Z4
Wont it be easier and more convenient for me, if you guys just issue me a new "WORKING" sim card??? - instead of having to wait for someone to sort out the one that I currently have - because there is no time frame, it could take 2 days or even a week. Because its already Friday, 3days after I received it and its still not working
Next week Tuesday is the beginning of the next month and I will then have to pay another R999 for a service that I CANT even use!
This is really ridiculous
Naveer - Friday 10:19 - Anyone?
Naveer - Friday 15:39 - I think I am going to right a review on Hellopeter cause im not getting any joy at all!!
Supersonic - Friday 15:47 - Good Day Naveer ॐ Singh, our apologies for the delay. Please note that your case has been escalated to a manager to assist. From our end, we are unable to make the call regarding shipping of the new sim to you. The manager in project management will assist in this regard. Regards AMD
Naveer - Friday 15:57 - I have phoned you guys a few times and I have been hearing the same story over and over again that it has been escalated and its Friday already and I got the Router and SIM on Tuesday - this is really ridiculous! and I am really not happy at all!
It doesn't take this long to have something like this sorted out
So come the next month i need to pay you guys another R999
I cant be the only one with this issue as the one lade told me that there was a batch of faulty SIMs that was sent out
Supersonic - Friday 16:07 - I understand and I'm really sorry for this delay. This will be sorted out. Regards, AMD
Naveer - Friday 16:10 - When? Can you give me a definite answer? As it was escalated? Is there no urgency given?
Cause im waiting for 4 days now and its coming to the weekend and its still not sorted
Supersonic - Friday 16:46 - We've requested project management to provide you with feedback. Regards, AMD
Naveer - Friday 16:55 - Can someone contact me via this forum or email - *** instead of ME having to query this issue
Supersonic - Friday 16:58 - Not a problem We will also provide feedback. Regards, AMD
Naveer - Friday 17:01 - Thank you
Supersonic - Friday 17:25 - You're most welcome. Have a great day. Regards, AMD
-----------‐--------------------------------------
I hope you can understand my frustration with this issue!
I NEED SOMEONE TO SORT THIS PROBLEM OUT IN NEXT DAY OR 2, AND CONTACT ME WITH A PROPER UPDATE (AND NOT SOMEONE TELLING ME IT HAS BEEN ESCALATED CAUSE IT SEEMS IT HAS BEEN ESCALATED TO THE CLOUDS!) OR TAKE YOUR PEOPLES SIM AND ROUTER AND REFUND MY MONEY!!!!!! cause I am truly feed up with the **** service I have been given!
I paid upfront expecting to be connected once I received my new router and SIM card but nothing is working
I have phoned through and complained and someone was going to phone me and no one did!!!
I then messaged on Facebook messenger with the below replies from someone from you customer care
Naveer - Thursday 17:11 - Hi
I have signed up for the uncapped deal for R999 on Monday (23\11\2020) morning, paid upfront, received my router on Tuesday just after 6pm....till now, 2 days later I have no service at all
The first time I called I was told that the SIM is active but there is some technical issue and they were going to call me back - no phone call
I then called again today and spoke to someone who ran through the process of checking the settings and resetting the router and still again no internet access - it was escalated and only to find out, that apparently there is a problem with the batch of SIM cards that was issued out and the ISP is working on it
As per the call center agent, it will just all of a sudden start working as it can be resolved remotely and if not then they will issue me a replacement SIM card
So 1grand down, 2 days later and no internet service
I am a first time customer and this is a really bad first impression!
Not sure how long this will take now to get sorted out but I hope someone is working on it"
Supersonic - Thursday 17:49 - My sincere apology for the delay, I completely understand your frustration. Kindly supply me with your Supersonic account number or the applicants ID number so that I can assist. Regars AB
Naveer - Thursday 17:50 - My ID is 88*********xx
Supersonic - Thursday 17:55 - We are trying to get your connection on as soon as possible and I am really sorry for the delay. This was escalated to the connnections department on CAS-303239-G7N8Z4. I will keep you up to date. Kind Regards AB
Naveer - Thursday 17:56 - Okay please keep me informed on what's happening and whats the status so that I can then test to see if it works
Do you know what's the time frame on getting it sorted out?
Supersonic - Thursday 18:16 - If they cannot sort out the sim card, We will send you a new one, but either way we will get this sorted as soon as possible AB
Naveer - Thursday 18:28 - Thank you
Naveer - Friday 07:46 - Good Morning
With regards to reference CAS-303239-G7N8Z4
Wont it be easier and more convenient for me, if you guys just issue me a new "WORKING" sim card??? - instead of having to wait for someone to sort out the one that I currently have - because there is no time frame, it could take 2 days or even a week. Because its already Friday, 3days after I received it and its still not working
Next week Tuesday is the beginning of the next month and I will then have to pay another R999 for a service that I CANT even use!
This is really ridiculous
Naveer - Friday 10:19 - Anyone?
Naveer - Friday 15:39 - I think I am going to right a review on Hellopeter cause im not getting any joy at all!!
Supersonic - Friday 15:47 - Good Day Naveer ॐ Singh, our apologies for the delay. Please note that your case has been escalated to a manager to assist. From our end, we are unable to make the call regarding shipping of the new sim to you. The manager in project management will assist in this regard. Regards AMD
Naveer - Friday 15:57 - I have phoned you guys a few times and I have been hearing the same story over and over again that it has been escalated and its Friday already and I got the Router and SIM on Tuesday - this is really ridiculous! and I am really not happy at all!
It doesn't take this long to have something like this sorted out
So come the next month i need to pay you guys another R999
I cant be the only one with this issue as the one lade told me that there was a batch of faulty SIMs that was sent out
Supersonic - Friday 16:07 - I understand and I'm really sorry for this delay. This will be sorted out. Regards, AMD
Naveer - Friday 16:10 - When? Can you give me a definite answer? As it was escalated? Is there no urgency given?
Cause im waiting for 4 days now and its coming to the weekend and its still not sorted
Supersonic - Friday 16:46 - We've requested project management to provide you with feedback. Regards, AMD
Naveer - Friday 16:55 - Can someone contact me via this forum or email - *** instead of ME having to query this issue
Supersonic - Friday 16:58 - Not a problem We will also provide feedback. Regards, AMD
Naveer - Friday 17:01 - Thank you
Supersonic - Friday 17:25 - You're most welcome. Have a great day. Regards, AMD
-----------‐--------------------------------------
I hope you can understand my frustration with this issue!
I NEED SOMEONE TO SORT THIS PROBLEM OUT IN NEXT DAY OR 2, AND CONTACT ME WITH A PROPER UPDATE (AND NOT SOMEONE TELLING ME IT HAS BEEN ESCALATED CAUSE IT SEEMS IT HAS BEEN ESCALATED TO THE CLOUDS!) OR TAKE YOUR PEOPLES SIM AND ROUTER AND REFUND MY MONEY!!!!!! cause I am truly feed up with the **** service I have been given!