Unhappy customer

It's been 2 weeks since my original complaint on the line...my case is still open and up until now, there is no update or solution, I am still having an issue with my network everyday and I have sent through speedtest and given all my details, I have moved my router around the house and also had to reconfigure it but still nothing is working - seems like there is no SLA on there calls cause there is no ETA given too me

Really unhappy with the service given from the technical department in resolving the issue I am having