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Noluvo N

1 reviews | Active since Jun 2020

02 Oct 2020, 16:02

Unhappy Client

I am a registered client of Supersonic since 22 April 2020. I have been getting a teriible services when iwant my vouvher to be redeemed. On Monday I biought a voucher and called the customer service to redeem the voucher for me. I called in for the voucher to be redeemed, I was atended by the superstar called Nompendulo and she said I must send a proof of payment in a non reply email, which I did. She never cam back to me,Tuesday I called and the lady by the name Thulisile said she is waiting for the project manager and she will call me back. Wednesday I called and keith told me my password is wrong i must reset my password of which I did, and he said he will comeback to me which he never did. Today Friday I called in and Micheal said my voucher will only be activated on the midnight. i am still not connected. I dont know why i must wait for the midnight. He was so arrogant and agressive when I told him that I sent the proof of PAYMENT he must check from the system. I bought the voucher on Monday until now I am still not connected.

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Replies (1)
Supersonic
Supersonic 's reply02 Oct 2020, 16:41
Official
Good afternoon Noluvo N

Apologies for the delay. I have sent your case over the relevant departments and one of our agents will be in contact with you. 

Best regards

Sandra