MA
Monique A

1 reviews | Active since May 2020

30 May 2020, 18:00

UNHAPPY AND FED UP

I'm really getting tired of this company, first i struggled to cancel this service and now I'm being charged R2000 for a router i was told will be collected last week,

I will say this again, I have recording on my phone which i have spoken to one of the "super stars" who told me due to the pandemic the router will be collected from me and i will be charged R600 for the cancellation fees ONLY, the fees have not yet been deducted on the 25th as i was told it would be and nor was the router picked up. If more than R600 is deducted or i am black listed for no reason i will see supersonic in court, i have enough proof to back me up !

I will wait for the so called super stars to call me back since hello peter is the only way i get any kind of service

0
Replies (1)
Supersonic
Supersonic 's reply01 Jun 2020, 17:12
Official
Hello Monique, 

I have escalated to the cancellations team. We will ensure that the router is collected ASAP and that no unnecessary funds are debited from your account. Apologies for this frustrating experience. 

Regards, 
Sandra