Unfair Billing Issue – R12,000 Due to Supersonic’s System Change

I recently received a call from a Supersonic agent informing me that I owe them over R12,000, which came as a complete shock. I have a debit order agreement in place with Supersonic, allowing them to debit my account monthly for R895 for my 100MB internet line.

After investigating, I was told that this issue arose because Supersonic changed their internal systems, which resulted in my debit order not being processed. However, I continued receiving monthly invoices, so I had no reason to believe that payments weren’t going through. Now, I am being told that I must settle this massive overdue balance due to an issue that was entirely on Supersonic’s side.

Upon logging into my account, I found the following note:

"This customer has an overdue amount of R11,140. This is a transferred account from CRM to Agility. The customer's bank details were not migrated to Agility. Agents to please call for outstanding amount due or make payment arrangement with the customer and get back on debit order."

This proves that the failure to collect payments was not due to insufficient funds, but rather a failure on Supersonic’s part to properly migrate customer data.

It is completely unacceptable for me to be held responsible for this error. I expect a fair resolution where I am not penalized for a billing failure caused by Supersonic’s internal system changes. I urge Supersonic to rectify this situation immediately instead of unfairly demanding payment for their mistake.

#Supersonic #BillingIssues #UnfairCharges